Frequently Asked Questions

Check out or most frequently asked questions here, but if you still have any questions please feel free to contact us at info@snowyhappyowl.com

ORDERS

Yes, you will! Once you've placed your order, you'll receive an email to the address provided. In case you do not receive an email, please check your spam/junk folder and double-check you entered your email address correctly. If you still haven't received the confirmation after an hour, please contact us at info@snowyhappyowl.com and we will be happy to assist you.

PERSONALIZED PRODUCTS

Just write the information needed for the personalization in the box provided on the product page. We will contact you through email in case we need any additional information for the personalization.

Yes, you will. After your order is placed, you will receive an email with a proof within 1-2 business days for your approval before sending your order to production. 

Please bear in mind, that the processing of your personalized products will start after you approve the proof.

PAYMENTS

You can place your order online using Visa, Mastercard, American Express, Maestro, ShopPay, ApplePay, Google Pay, and PayPal.  

SHIPPING

We are currently offering FREE Shipping worldwide on all orders.

When you should receive your order depends on your location and the product. To get an estimated delivery time for your country and product please review our Shipping Policy , where you could find more information. 

RETURNS

Returns are accepted for 14 days from the date you received your order for non-custom/personalized items. Please review our Refund Policy for more information. 

This would be unusual, but it could happen! In that case, just get it touch within 48 hours of receiving the order. Please snap a clear photo of the damaged area and email it at info@snowyhappyowl.com, and we will happily send you a replacement. Please review our Refund Policy for more information. 

PROMOTIONS

At the moment, you can only apply one discount code per order.

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